Frequently Asked Questions

How long does it take to apply?

Applications take around 5 minutes to complete. Make sure you have your online banking login details, proof of identity and employment information handy to help with a speedy application. Most applications are decided within the same business day, however applications submitted on weekends or that require further information may take longer.

How much can I apply for?

When applying direct with Zip.co you can apply for up to $5,000 with Zip Money, every purchase you make will automatically come with 3 months interest free on repayments*.

If you are looking to make a specific purchase via one of our retailer partners you may be able to apply for credit limits up to $50,000 and receive up to 60 months interest free*. Use the calculator at the top of this page to find out if the merchant you are shopping with has extended interest free terms.

How do repayments work?

Repayments are automatically direct debited from the payment method that you added when you created the account. You can change the payment method at any time and the frequency of your payments to weekly, fortnightly or monthly as long as you're covering the minimum monthly repayments. Choose what works best for you.

How do refunds work?

If you return goods to a retailer and they agree to a refund, your Zip account will be credited with the agreed refund amount. The funds will then be put towards your owing balance or depending on the refund amount your account may be placed in credit.

How do I select to pay using Zip?

Simply choose Zip as your payment method at checkout and follow the prompts to login and complete payment.

What happens if my online order is cancelled?

Don't worry, if we can't fulfil your entire order, we'll automatically process a refund and let Zip know. This will adjust your payment plan to reflect the final order amount.

Want to learn more about Zip?

You can visit Zip’s FAQs on their website at https://help.zip.co/hc/en-us/ for all the details. Please note that Zip is not a service provided by MyDeal.com.au. It is a facility provided by Zip Co Limited.

Can I collect Everyday Rewards points with my Zip Transactions?

You can collect Everyday Rewards points for every $1 you spend with Zip purchases online. Read our Everyday Rewards terms for more information.

Can I redeem my Everyday Rewards points in Zip transactions?

Yes, if your Rewards choice is money off your shopping and depending on what your Everyday Rewards points balance is, you can enjoy your Everyday Rewards dollars in increments of $10 off in checkout on MyDeal. Excludes some products. Read our Everyday Rewards terms for more information.

*Zip Pay. Minimum monthly repayments are required. A monthly account fee of $9.95 applies and is subject to change. Pay your closing balance in full by the due date each month and we’ll waive the fee. Available to approved applicants only and subject to completion of satisfactory credit check. Other charges may be payable. Fees and charges subject to change. T&Cs apply.

^Zip Money. Interest free term subject to minimum spend and promotional partner offer. Available to approved applicants only and subject to completion of satisfactory credit check. The repayment advertised will repay the transaction balance within the advertised interest free period. A monthly account fee of $9.95 applies and a one off establishment fee may apply for new customers. Under the contract, minimum monthly repayments are required and will vary depending on your credit limit. Instalment plans split eligible purchases of $300 and above into equal repayments within the interest free period. If you turn off instalments, transactions will be reverted to the minimum monthly repayment. Paying only the minimum monthly repayment may not necessarily repay a purchase within the interest free period. Any balance outstanding at the expiry of the interest free period will be charged at the standard variable interest rate, 25.9% per annum, as at 1 June 2023. Other charges may be payable, see T&Cs. Interest, fees and charges are subject to change. Terms & Conditions apply and are available on application. See your contract for further details. Credit provided by ZipMoney Payments Pty Ltd (ABN 58 164 440 993), Australian Credit Licence Number 441878).