An order confirmation email is sent to the email address entered on the checkout page immediately after the purchase is received in our system. If you have not received the order confirmation email we recommend for you to:
- Ensure firstname.lastname@example.org is added to your safe senders list
- Check all your Spam, Junk and promotions folders in case the email has been misdirected
For your reference you can also download a copy of your Tax Invoice, which contains a complete summary of your order, by logging in to your account and going to the My Purchases page.
If you have still not received your order confirmation email within 24 hours of completing your purchase and you would like to request a copy please submit an enquiry here.