If an issue has developed with your item within the warranty period and you would like to submit a warranty claim please contact us by logging into your MyDeal Account, going to the My Purchases page and selecting the 'Need Help' button next to the applicable order item.
To help us process your claim we ask that when you submit your enquiry online you ensure to include a detailed description of the fault/issue as well as clear photos displaying the problem. (In some cases a short video may be requested to help demonstrate the issue). Depending on the problem our customer service team will determine how best to resolve the issue with minimum inconvenience to you. Please note, when possible, it is our policy to provide repairs or replacements for warranty claims.