The MyDeal Support Team and our Sellers strive to reply to enquiries as soon as possible, usually within 2-3 business days.
When you contact MyDeal you will receive an automated response containing a ticket number beginning with #. This email confirms that we have received your enquiry and will get back to you as soon as possible. If you have not received this automated response then we recommend for you to check your spam folders as it may have been misdirected.
If there is no sign of a confirmation then it is possible we have not received your enquiry and you may need to send it again. If however you have received the confirmation or an agent is already working on your enquiry then we ask that you do not submit multiple support tickets as this may delay the resolution time.
For your reference our Customer Service hours are Monday-Friday 9:00AM - 5.30PM (AEST), excluding Victorian public holidays, and your query will be responded to within those hours.