MyDeal has recently updated its customer service platform to allow customers and sellers to communicate directly with each other to provide a faster resolution.
However, if you require MyDeal's assistance you can escalate the matter to us by following the instructions detailed below:
1. Click the escalation link provided in the email - ‘If you are unsatisfied with the response from the Seller, you can escalate this matter to MyDeal by clicking HERE.’
2. The Escalate Request to MyDeal page will open
3. Fill out the form
4. Click the Submit button and we'll get back to you as soon as possible.