Sometimes things don’t go to plan and we are very sorry that your order has arrived damaged or is faulty. Purchasing through MyDeal’s “shop with peace of mind” policy means that we endeavour to achieve a favourable outcome.

To help our Sellers provide you with a speedy solution, we ask that you:

1. Contact us as soon as possible by logging into your MyDeal Account, going to the My Purchases page and selecting the 'Need Help' button next to the damaged/faulty order item.
2. Attach clear photos or provide a short video to display the damage/fault.
3. Provide any further comments to describe the damage/fault that will assist in achieving a speedy resolution

Once you have submitted your enquiry, the Seller will be able to review and help us provide you with a resolution.

Note: Checked out as a guest? You can raise order help enquiries by creating a MyDeal Account, register HERE.

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