At MyDeal, customer satisfaction is our top priority.

As a marketplace, we strive to ensure that our Sellers provide prompt and satisfactory resolutions, but if for any reason you are not satisfied with the assistance the Seller has provided, you always have an option to escalate the issue so that the MyDeal team can review the case.

Steps:

1. Within your email correspondence with the Seller, click the link that is provided to escalate the matter to MyDeal. 

2. Fill out the 'Escalate Request to MyDeal' form and click Submit.

3. Your MyDeal case manager will review the correspondence and provide assistance as soon as possible on your escalated ticket.