At MyDeal, we value customer satisfaction above all else. As a marketplace, we work closely with our sellers to ensure that they provide prompt and satisfactory resolutions to any issues that may arise. However, we understand that there may be instances where you are not completely satisfied with the assistance provided by the seller. In such cases, we offer you the option to escalate the matter to the MyDeal team for review.
Here are the steps you can take to escalate the issue:
- Within your email correspondence with the seller, look for the link that says "If you are unable to reach a reasonable resolution with the Seller, you can escalate this matter to MyDeal by clicking HERE" to escalate the matter to MyDeal. Click on it to initiate the process.
- You will be directed to the 'Escalate Request to MyDeal' form. Fill out the form with all the relevant details about the issue you are facing and the steps you have taken to resolve it with the seller. Once you have filled out the form, click on 'Submit'.
- Once your request has been submitted, your MyDeal case manager will review the correspondence and provide assistance as soon as possible on your escalated ticket. They will work with you to resolve the issue and ensure that you receive a satisfactory resolution.
We want to assure you that we take customer complaints seriously and will do everything we can to resolve any issues that you may face. Our team is committed to providing you with the best possible support and assistance, so please do not hesitate to escalate the issue if you are not satisfied with the resolution provided by the seller.