If you are unsure if your transaction was successful:
- Check your statement to see if the funds have been deducted
- Check your email to see if you have received your confirmation email
- Check the My Purchase page in your 'MyDeal Account' to view your purchase history
If it still isn’t clear, please contact us via a general enquiry before making a new purchase. To avoid duplicate orders our accounts team can double-check for you.
If your payment was declined during checkout:
- Check if your card has sufficient funds
- Check if your card number was entered correctly
- Contact your bank to check any blocks or holds placed on the card
If this does not resolve the issue, please contact us via a general enquiry so that we can provide assistance.
If your payment has been declined by a Buy Now, Pay Later option please contact them directly or review the error message shown on the MyDeal checkout page