Customer security is very important to us at MyDeal and we take measures to ensure the security of your information. If your order has been placed on hold you may be required to complete our verification process.

As we are an online marketplace to ensure the security of the customer and our sellers we require a verification for first time purchases, high risk items or high value purchases.

In order to verify complete the instructions below and reply back to any correspondence received with the result.

Verify a Small Refund Amount 

•  We place a small refund amount back onto the credit/debit card used to pay
• The amount will be less than $1
• Once you see this small refund amount in your account, please confirm the amount with us
• Normally the refund takes 2-3 business days
• Once you have verified your email will be white listed for future use 

FAQs

Why do I need to do this?

This is an extra layer of security to protect our customers and our sellers.  We request this verification to protect you against unauthorised use of your card.

Do I need to verify every time?

You may be required to complete this again in future. This may be because you have used different details from your previous purchase. 

I can’t see the small refund yet. 

The small refund amount is usually processed shortly after the purchase is made. In most cases it will clear the customer account by the following business day. However, in some cases may take 2-3 business days. 

I received an SMS. 

To ensure that we are in constant contact with our customers during this process we attempt various different contact methods to try and make this process as quick as possible. If you require further information please refer back to your email for more details.