Customer security is very important to us at MyDeal and we take measures to ensure the security of your information. If your order has been placed on hold you may be required to complete our verification process.

As MyDeal is an online marketplace, our Security & Payments Team may request further verification from certain customers from time to time. This process is designed to protect both our customers and our sellers.

If you are unable to provide the requested information within 5 business days the order will be cancelled.

In order to verify, complete the instructions below and reply back to any correspondence received regarding Verification with the result.

If you have not received any email yet you may reach out to the Security & Payments team by raising an 'On Hold' order ticket through your 'MyDeal Account' on the My Purchase page.

Verify a Small Refund Amount 

• We place 2 small refund amounts back onto the credit/debit card used to pay
• Both amounts will be less than $1
• Once you see both small refund amounts in your account, please confirm the amount with us
• The refund takes 2-3 business days to clear into your account
• Once you have verified your order will be released from hold and the sellers notified to proceed with your order

FAQs

Why do I need to do this?

This is an extra layer of security to protect our customers and our sellers.  We request this verification to protect you against unauthorised use of your card.

Do I need to verify every time?

You may be required to complete this again in the future. This may be because you have used different details from your previous purchase. 

I can’t see the small refund yet.

The small refund amount is processed shortly after the purchase is made. In most cases, it will clear the customer account by the following business day. However, in some cases may take 2-3 business days. 

I received an SMS. 

To ensure that we are in constant contact with our customers during this process we attempt various different contact methods to try and make this process as quick as possible. If you require further information please refer back to your email for more details.