We are very sorry to hear that your order arrived missing parts. Your order may be packaged within multiple boxes, as such it does occasionally occur that one parcel may arrive ahead of the other.

To help our Sellers provide you with a speedy solution, we ask that you:

1. Check the packaging and the product for any compartments (including zipped sections) in case the parts are inside. 
2. Contact us as soon as possible by logging into your MyDeal Account, going to the My Purchases page and selecting the 'Need Help' button next to the order missing parts. 
3. Attach clear photos or provide a short video of the parts you have received.
4. If the product has a manual, please also include a photo of the parts page with the missing parts highlighted.

Once you have submitted your enquiry, the Seller will be able to review and provide you with a resolution.

Note: Checked out as a guest? You can raise order help enquiries by creating a MyDeal Account, register HERE.

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