As MyDeal is a marketplace, an enquiry does need to be submitted on each specific product that you would like to raise an enquiry or report issue against, so that each enquiry is sent to the seller of the product.
The MyDeal Customer Support Team and our Sellers strive to reply to ticket enquiries within 2-3 business days, Monday-Friday 9:00AM-5.30PM (AEST), excluding Victorian public holidays.
When you contact MyDeal you will receive an automated response containing a ticket ID number. Please check your junk/spam folder in case you cannot locate this email. If there is no sign of a confirmation, then it is possible we have not received your enquiry and you may need to send it again.
If you have received the confirmation or an agent is already working on your enquiry, then we ask that you do not submit multiple support tickets as this may delay the resolution time.