When submitting your initial enquiry in your MyDeal Account, you will have the option to attach photos or videos. 

Providing evidence is a necessary step in order for our sellers to confirm the problem and expedite the best solution especially for Warranty and Return Enquiry.

If you need to send a photo or video that is quite large we recommend using the below options:

Streamable 

1. Go to streamable.com
2. Click 'Upload video'
3. You can then shoot a video / or upload one previously taken
4. Once uploaded you will receive a link [eg: streamable.com/123ab]
5. Simply send the link in your enquiry

Dropbox

1. Go to Dropbox.com
2. Click on 'Upload files'
3. Click on ‘Files’ in the left hand menu column to view your files
4. Hover your cursor over the file or folder you'd like to share and click 'Share'.
5. In the pop-up box, click ‘Create a link’ and then click ‘Copy link’.
6. The link will be copied to your clipboard. You can then paste it into your enquiry

Related articles:

Warranty & Returns FAQ