The MyDeal Marketplace remains open during this Coronavirus pandemic to provide you with a wide range of products.
MyDeal knows that this incredibly challenging time is affecting our customers, sellers and their couriers. We are seeing a large increase in orders and enquiries as more people are shopping online.
How long does it take for my order to be dispatched?
Due to the government mandates about quarantine and social distancing, there are some impacts causing delivery delays. Our sellers endeavour to dispatch your orders as soon as possible, however, the number of staff at the seller’s warehouses may vary due to public health directions restricting businesses.
How long does delivery take?
Once your order has been dispatched, please be aware that it may take longer than usual for your item to arrive. We are working hard to keep you informed, and our team is attempting to update estimated delivery timeframes as much as possible. If the item is from one of our direct import partners, couriers are still experiencing reduced international flights, so please allow for the delivery timeframe to be longer than usual.
How will my package be delivered?
Health and safety are our priority. To reduce the spread of Covid-19, many couriers are delivering packages with contactless delivery (signature not required).
Tips for placing orders
To help us, please ensure your order and shipping details are correct when checking out. This will reduce the number of orders being returned to the seller, which are required to be redelivered where additional charges may apply.
To track your order, please enter your order ID or Receipt Number with the email address you used to check out HERE.
Can I contact the seller?
Should you need to get in touch with the seller regarding your order, please see further information HERE. The MyDeal customer service phone line is temporarily unavailable. Our team and our sellers are providing full support via ticket enquiries.
The Australian Competition & Consumer Commission (ACCC) advises consumers that businesses are struggling to process the high volume of enquiries and to try to remain patient.
Please note: We are experiencing higher than normal enquiries and appreciate your support and patience. Any form of abuse towards our sellers or the MyDeal team will not be tolerated under any circumstances.
Last updated 4/8/2020