MyDeal is committed to the safe delivery of your purchase, but sometimes accidents can happen.

If your product arrives damaged, you can get a priority replacement by purchasing Freight Protection. This will enable your replacement order to get to you as soon as possible.

If your order is eligible for Freight Protection, opt in via the order summary section in your Shopping Cart. 

What does Freight Protection Offer?

1. Priority Customer Service – As soon as you lodge a ticket by logging into your MyDeal Account, you will be placed into a priority queue for quick actioning by the seller
2. Advanced Shipping –  The MyDeal team will ensure the seller will ship a replacement product before they have received the damaged goods back
3. Complimentary Express Shipping – We’ll express ship replacement products free of charge for eligible Australia Post deliveries