What is Freight Protection?

Adding Freight Protection provides a peace of mind that if your product arrives damaged or is lost in transit, you will get added benefits beyond our normal Refund Policy rights for extra peace of mind.

If you purchased freight protection and have a valid claim, you will get:

Priority Customer Service – As soon as you make your Freight Protection Cover claim by logging into your MyDeal Account, you will be placed into a priority customer service for action within 4 working hours and resolution on the same business day (Monday-Friday. 9.00am to 5.00pm AEDT excluding public holidays).

Discounts off your next MyDeal order - if your product arrives damaged, is lost in transit or if your replacement product is out of stock, you will receive 10% off your next order (with no limit on value) in addition to a refund or replacement product. 

What do I need to do to claim Freight Protection? 

To make a valid Freight Protection claim, you must:

• Add Freight Protection to your cart when you check out. If successfully purchased, Freight Protection will apply to every product in your order.
  
  
• Lodge your claim through your MyDeal Account, via your order.  If your product arrives damaged or is not received within 14 days from placing your order.
  
  
• If your product has arrived damaged, attach clear photos of the damage with your claim.

You will have 30 days from the date that you place your order to lodge your Freight Protection claim.

Once your claim is received, our priority service team will handle your complaint and once confirmed valid, in addition to organising your replacement product to arrive to you as quickly as possible, we will provide you with a coupon code that you can use to receive a discount on your next purchase.

Further terms and conditions

1. All products sold on MyDeal come with guarantees that cannot be excluded by law, and you are not required to purchase Freight Protection to exercise any of your rights under the Australian Consumer Law. The benefits of Freight Protection are not in substitution of your consumer law rights. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
   
   
2. To make your Freight Protection claim, you must follow the process above outlined under the heading “What do I need to do to make a Freight Protection Claim?”. If you do not follow the process above, your claim may not be considered as part of our priority queue.
   
   
3. If you make a damaged product claim outside of the 30 day claim window, you will not not be eligible for Freight Protection. However, if your product is defective, you may still be able to make a claim in accordance with your rights set out in clause (1) above.
   
   
4. A product is damaged if it arrives to you and it has or is:
   1. subject to clause 5 below, significant, permanent cosmetic damage or defect including chips, dents, scratches, tears or permanent stains; or
   2. is otherwise broken making it unusable or not fit for purpose (e.g. ‘dead on arrival’).
      
      
5. Refurbished products may exhibit some cosmetic blemishes described in clause 4(a) above. Seller’s product listings will describe this in the listing. Unless your product significantly departs from its description, normal wear and tear and cosmetic blemishes for refurbished products is not considered damage for the purposes of a Freight Protection claim.
   
   
6. Unless otherwise instructed by MyDeal or the seller, you will still be required to return your damaged product.
   
   
7. Freight Protection is subject to our fair use policy. We may refuse a Freight Protection claim if we reasonably believe there has been fraud, misuse, or abuse of Freight Protection.
   
   

We reserve the right to change these terms and conditions, and the benefits of Freight Protection, at any time. However, any changes will not apply to your existing orders already covered by Freight Protection.