How can I track my order?

Go to the 'My Account' section, select 'My Purchases', and click on 'Track Order' for the order you want to track.

If you experience any delays in receiving tracking information, please check again later.

For any delivery inquiries, we recommend contacting the courier directly to get the latest update on your shipment status.

 

How do I change my delivery address?

To ensure timely delivery of your order, our sellers process orders quickly, so we may not be able to update your address in time. We recommend double-checking your shipping address during checkout before submitting your order.

If you need to change your address, we require you to check with the Seller to confirm if your order has been dispatched yet and whether the seller can process your request.

Submit an enquiry by clicking on the Need Help button next to the order concern under the My Purchases Page on your account as soon as possible for each order requiring a change.

Please note that changes cannot be made to dispatch orders. Any changes made in your MyDeal Account apply only to future orders, not existing ones.

 

How do I cancel my order?

In order to ensure speedy delivery, our seller's warehouses are highly automated and promptly process orders. As a result, canceling an order may not be possible.

Please note that tracking details may take up to 48 hours to be added after dispatch, and some orders set as 'Pending' or 'On Hold' may have already left the warehouse.

Additionally, changes cannot be made to dispatch orders.

 

Can I change the item or quantity?

As a marketplace, our sellers process orders quickly to ensure prompt delivery, so we may not be able to update your items or quantities in time.

We advise double-checking your cart before checking out. If you need to change your order, please contact us as soon as possible so the seller can confirm if the change is possible.

Please note that if your order has been dispatched, we cannot make any updates.

 

Why is my order on hold? 

Customer security is very important to us at MyDeal and we take measures to ensure the security of your information. If your order has been placed on hold you may be required to complete our verification process.

We request this verification to protect you against unauthorised use of your card.

In order to verify, please reply back to any correspondence received regarding verification with the result:

• We place 2 small refund amounts back onto the credit/debit card used to pay
• Once you see both small refund amounts in your account, please confirm the amount with us
• The refund takes 2-3 business days (or longer/shorter depending on your ban) to clear into your account
• Once you have verified your order will be released from hold and the sellers notified to proceed with your order

If you are unable to provide the requested information within 5 business days the order will be cancelled.

 

I have not received all my items

Items from your order may arrive in separate deliveries and packages. If the estimated delivery timeframe has passed with no updates, please submit an enquiry by logging in to your account and clicking on the Need Help button next to the order concern under the My Purchases Page so our sellers can help investigate.

 

I have not received my confirmation email

If you haven't received a confirmation email from MyDeal, check your junk/spam folder and add noreply@t.mydeal.com.au to your safe senders list. If you still can't find it, contact our support team with your order details. You can also access your order summary on the My Purchases page by logging in to your MyDeal account.

 

I'm having issues with tracking

Tracking issues can sometimes occur due to unforeseen circumstances. Please note that it may take up to 2 business days for your tracking number to display any updates on the courier website.

If after this period there is still no information, please don't hesitate to contact us and we'll be happy to help.

 

I missed delivery

The courier may have tried to contact you via call, SMS, or left a card. If no one was available to receive or sign for the package, it may have been returned to the courier's depot.

Contact the courier to arrange redelivery or collection instructions as soon as possible. Please see the selection of courier contact information HERE.

 

My order has been returned to sender

If your purchase has been returned to the sender (RTS), please contact us so that the Seller can arrange for redelivery. 

Your order may have been returned due to:

• Incorrect/Insufficient address
• No one was present to receive or sign for the delivery
• Order not collected from the post office
• Damaged in transit

 

Additional delivery charges

Our Sellers strive to provide you with the cheapest delivery prices available.

Each product is individually measured and calculated by the Seller's courier, therefore, additional delivery charges may be required for your purchase depending on your location. These charges are requested by the Seller, not MyDeal, as these costs reflect the actual cost the courier will charge to send the item to your location. 

If applicable, this arrangement should be noted on the delivery tab on the product details page. It is important that you check the delivery tab for this information before placing your order. If you proceed with the order, we will then email you an invoice for the freight amount which you can pay directly online.

If you place your order that requires an additional freight invoice to be paid and you wish not to proceed with the order, please contact us to cancel the order. 

Please note: Additional freight does not apply to all of our products.

 

What are the Status definitions?

Pending Dispatch – You have successfully placed the order and it is being processed for dispatch by the Seller. The courier website does not have any delivery information for the tracking number as the item has not been scanned into their system yet.

Information Received - The courier has received a request from the Seller and has been booked to pick up the shipment. The courier website may not have any delivery information for the tracking number as the item has not been scanned into their system yet.

Dispatched – Your order has been packed and collected by the courier and is currently in transit to you. 

Delivered - Your order has been delivered (Note: not all orders will show a 'delivered' status as this depends on the courier. The status may stay as 'Dispatched' after it has been delivered).

Refunded – Your order has been canceled and/or refunded.

Hold - Your order requires further security verification before dispatch. Click HERE for more details.