Creating a MyDeal Account

You can save your shipping and billing address, view your purchase history and raise order help enquiries. You can create a MyDeal account with an email address and/or link your social media accounts.

Unsure if you have a MyDeal account?

If a MyDeal account exists, you can visit our website and click on the “Forgot Password” link.

Guest Checkout

Short on time? MyDeal offers Guest Checkout for your convenience.

If you complete a purchase with an existing MyDeal account, your order will appear in your purchase history the next time you log in.

If you complete a purchase with an unregistered email address, a separate account will be created. MyDeal accounts can not be combined.

I cannot log into my MyDeal Account

If you are unable to log into your MyDeal Account, check the following:

• Have you entered the correct email address associated with your account?
• Did you create your account using Google, Facebook or Apple? Try logging in with Google, Facebook or Apple
• Are you still having trouble logging in?
  

  Try resetting your password

  1. Visit our website
  2. Click the “Forgot Password” link
  3. Enter your email
  If there is a MyDeal account associated with the email, follow the instructions to reset your password.
  
  

If you're still having trouble resetting your password, please contact our Customer Service team. If you received an error message, please include a screenshot in your enquiry.

What is Two-step verification? I’m being asked to enter a 6-digit code

MyDeal has implemented improved security measures for all MyDeal accounts. Two-Step Verification provides adds an additional layer of security to protect your personal details. It can also help prevent unauthorised account access even if someone has access to your password.

MyDeal may request you enter a unique 6-digit verification code that is sent to either your mobile number or your email address. The verification code is only valid for 15 minutes. If the code is not entered within 15 minutes, you can request a new code to be sent.
Read more about Two-Step Verification

I haven’t received my password reset email

Where can I view my purchase history?

You can view your previous MyDeal orders in My Purchases. 

• You can download a copy of your order summary for each receipt
• You can view the status of your order
• You can click 'Need Help' next to the order item to get assistance from the Seller 

We will show orders made within the past 2 years. If you need to view an order placed earlier, please contact our Customer Service team.

How do I opt out from SMS messages?

To unsubscribe from our promotional SMSs, please text "NODEAL" to +61 4798 4193. Or update your subscription preferences.

Note:

• "NODEAL" should be one word with no space or any other characters, unsubscription will not be successful
• Please send the message to the correct number above. If you reply directly to the SMS you have received, your request will not be processed.
• Any account or order-related messages will still be sent out even after you have been unsubscribed successfully.

How do I subscribe to MyDeal?

Create a MyDeal account to sign up for MyDeal’s newsletters.

MyDeal Newsletters will have our new arrivals, top picks and sales events. You'll also receive coupon codes that you can use on purchases.

You can choose the type of newsletters you want to receive in the 'Email Preferences' section in your subscription preferences.

Please add news@mydeal.com.au to your safe sender list so you don't miss any of our emails. This is a no-reply email address.

How much credit do I have left?