Change of Mind Policy
The following applies to goods sold by Mydeal.com.au only. Sellers may have their own policies and procedures to change of mind returns.
MyDeal will allow for a return for a refund or exchange where you have changed your mind, provided the product is:
- returned within 14 days of receiving your product; and
- in a resalable condition, meaning it is unopened with any packaging seals still intact, unused, unworn, and not damaged in anyway
MyDeal is not required to accept change of mind returns on items outside the specified return window, change of mind due to pricing changes or change of mind returns of items that do not comply with this Change of Mind Returns Policy.
To return a change of mind product, you must follow our returns process.You will be responsible for the cost and risk of returning goods, including the cost of return shipping. If the item is not received by us, you will not be eligible for a refund or exchange.
If the returned item does not meet the conditions of this policy, you will be responsible for the cost of receiving your returned goods back to your nominated address.
Certain products excluded
We do not allow change of mind returns on certain products, usually due to hygiene reasons.
- Underwear and intimates
- Foodstuffs and consumables
- Face masks
This is specified in the product listing.
Change of mind returns are given at the sole discretion of each Seller on a case by case basis. Please contact us to check if your return can be accepted by the Seller.
If the Seller allows a change of mind return, they will ask you to follow their own policies and procedures for return. Items that are returned without the Seller's approval will not be eligible for a refund.
Warranty for damaged or faulty items
Sometimes things don’t go to plan and we are very sorry that your order has arrived damaged or is faulty. Purchasing through MyDeal’s “shop with peace of mind” policy means that we endeavour to achieve a favourable outcome.
To help our Sellers provide you with a speedy solution, we ask that you:
- Contact us as soon as possible by logging into your MyDeal Account, going to the My Purchases page and selecting the 'Need Help' button next to the damaged/faulty order item.
- Attach clear photos or provide a short video to display the damage/fault. How you can send a photo or video, please see instructions HERE.
- Provide any further comments to describe the damage/fault that will assist in achieving a speedy resolution
Once you have submitted your enquiry, the Seller will be able to review it and help us provide you with a resolution.
Note: Checked out as a guest? You can raise order help enquiries by creating a MyDeal Account, register HERE.
I have received the wrong product/item
We apologise for any inconvenience caused by receiving the incorrect product. We understand that this can be frustrating, and we want to help you resolve the issue as quickly as possible. To facilitate this, we ask that you take the following steps:
- Double-check your order confirmation email to ensure that the options you selected at the time of purchase are correct. This will help you identify any errors or misunderstandings that may have occurred during the ordering process.
- Review the product listing to confirm whether the specifications are accurate and whether the product you received matches the description. This will help you determine whether the product you received is genuinely incorrect or if there is a misunderstanding that needs to be clarified.
If you have received an incorrect item that you did not order, please contact us immediately. Attach clear photos or provide a short video of the item you received, the delivery label, and the packaging. This documentation will assist us in resolving the issue quickly and accurately.
Once you have submitted your enquiry, the seller will be notified and provided with the documentation you have submitted. They will then review the information and provide you with a resolution. We appreciate your patience as we work with the seller to resolve the issue and ensure your satisfaction.
My order is missing parts
At times, your order may be shipped in multiple boxes, and it is possible that one parcel may arrive before the other. In such cases, we recommend that you take the following steps:
- Check the packaging and the product thoroughly for any compartments, including zipped sections, to see if the missing parts are inside. This will help you identify if the parts are missing or if they are contained in a different package.
- Contact us as soon as possible by logging into your MyDeal account, navigating to the My Purchases page, and selecting the "Need Help" button next to the order with missing parts. This will alert our team to the issue and initiate the process of resolving the issue.
- Attach clear photos or provide a short video of the parts that you have received. This documentation will assist us in identifying which parts are missing and facilitate the resolution process.
- If the product has a manual, please include a photo of the parts page with the missing parts highlighted. This will help us ensure that we understand which specific parts are missing and can provide an accurate resolution.
Once you have submitted your enquiry, the seller will be notified, and they will review the information you have provided. They will then provide you with a resolution to the issue. We appreciate your patience and understanding as we work with the seller to resolve the issue and ensure your satisfaction.
Note: If you checked out as a guest, you can still raise order help enquiries by creating a MyDeal account. Please register for an account HERE.
I need help with my product/assembly
If you have a question about a product you received, need help with assembly or are missing your product manual, please contact us so that the Seller can provide assistance.
Please note: couriers will not unpack or assemble items on delivery.