We care about your online safety, so we work to make sure your MyDeal account is secure. You can now take additional steps to keep your account secure.

Tips for keeping your MyDeal account Secure:

Managing your password:

For the security of your account, we suggest changing your password frequently. Select a robust password that's not easy for others to guess.

Here are some guidelines for creating a strong new password:

• Think about using a phrase, such as a line from a song or book title.
• Avoid using personal information like your name, date of birth, or username.
• Include numbers, special characters, upper case, and lower case.
• Do not use the same password you use for other accounts.

In case you suspect that your MyDeal account has been compromised or hacked, it is recommended that you change the passwords for both your MyDeal account and your email account. Your email password mustn't be the same as your MyDeal password.

 

Reset your password:

1. Visit our website
2. Click the “Forgot Password” link
3. Enter your email
4. If there is a MyDeal account associated with the email, follow the instructions to reset your password.
   
   

If you're still having trouble resetting your password, please contact our Customer Service team.

Enable Two-Step Verification:

Two-step Verification adds an additional layer of security to protect your personal details. It can also help prevent unauthorised account access even if someone has access to your password.

 

Enable Two-Step Verification:

1. Log in to your MyDeal account  with your email
2. In your Account, select Security
3. Click Add Additional Security and follow the on-screen prompts

 

Read more about Two-Step Verification

Use a secure browser:

To ensure maximum security, we advise utilising a secure web browser. We recommend using Chrome for Windows users, while Mac users can choose between Safari or Chrome. 

 

If you prefer to shop using a mobile device, we strongly encourage you to download the MyDeal App on the Android Play Store or the iOS App Store.

Keep your Virus Protection Software up-to-date:

It is crucial to maintain up-to-date software and employ virus protection to safeguard your system.

 

Frequently verify that your software is equipped with the latest patches, and ensure you have installed and activated reliable virus protection.

 

Protect yourself from 'phishing' attempts.

One of the threats you may encounter when shopping online is called "phishing." Phishing is when cybercriminals try to deceive you into sharing your personal information by pretending to be a trusted source.

 

Unsolicited communications: 

Be cautious when you receive unexpected emails or messages asking for personal information. These messages may appear legitimate, but they are often fraudulent attempts to trick you.

 

What we will never ask for: 

At MyDeal, we will never send you unsolicited emails requesting any of the following information:

• Usernames and passwords
• Bank account numbers
• PIN numbers
• Full credit card numbers
• First names or surnames of family members
• Your birthday

 

Stay Vigilant: 

It's essential to stay alert and take precautions when interacting with any requests for personal information. If something seems suspicious or too good to be true, trust your instincts and proceed with caution.

 

Your security is of utmost importance to us. By staying informed and following these guidelines, you can help protect your personal information while enjoying a secure shopping experience with MyDeal. If you have any concerns or need further assistance, please don't hesitate to contact us. 

 

What should I do if I think my account has been compromised?

If you suspect that your account has been compromised, it is important to take immediate action and reset your password.

If you have any additional concerns or questions, please contact our Customer Service team.