We care about your safety, so we work to make sure your account is secure. You can also take steps to keep your account secure

Tips for keeping your MyDeal account Secure:

Managing your password:

For the security of your account, we suggest changing your password frequently. Select a robust password that's not easy for others to guess.

Here are some guidelines for creating a strong new password:

• Think about using a phrase, such as a line from a song or book title.
• Avoid using personal information like your name, date of birth, or username.
• Include numbers, special characters, upper case and lower case.
• Do not use the same password you use for other accounts.

In case you suspect that your MyDeal account has been compromised or hacked, it is recommended that you change the passwords for both your MyDeal account and your personal email account. It's important to note that your email password should not be the same as your MyDeal password.

To reset your password, simply follow these steps:

1. Visit our website.

2. Click on the “Forgot Password” link

3. Enter your email associated with your account

4. Follow the instructions in the email we send you to reset your password

Use a secure browser:

To ensure maximum security, we advise utilising a secure browser or opting for our mobile App while shopping. For Windows users, we recommend using Chrome, while Mac users can choose between Safari or Chrome. If you prefer to shop using a mobile device, we strongly encourage you to utilise our dedicated App rather than accessing the website through a browser.

Keep your Virus Protection Software up-to-date:

It is crucial to maintain up-to-date software and employ virus protection to safeguard your system.

Frequently verify that your software is equipped with the latest patches, and ensure that you have installed and activated reliable virus protection.

Protect yourself from 'phishing' attempts.

At MyDeal, we are committed to your security and want to ensure that your online experience is safe and enjoyable. One of the threats you may encounter is called "phishing." Phishing is when cybercriminals try to deceive you into sharing your personal information by pretending to be a trusted source.

Here are some important things to remember:

Unsolicited Communications: Be cautious when you receive unexpected emails or messages asking for personal information. These messages may appear legitimate, but they are often fraudulent attempts to trick you.

What We Will Never Ask For: 

At MyDeal, we will never send you unsolicited emails requesting any of the following information:

• Usernames and passwords
• Bank account numbers
• PIN numbers
• Full credit card numbers
• First names or surnames of family members
• Your birthday

Stay Vigilant: It's essential to stay alert and take precautions when interacting with any requests for personal information. If something seems suspicious or too good to be true, trust your instincts and proceed with caution.

Your security is of utmost importance to us. By staying informed and following these guidelines, you can help protect your personal information while enjoying a secure shopping experience with MyDeal. If you have any concerns or need further assistance, please don't hesitate to contact us

What should I do if I think my account has been compromised?

If you suspect that your account has been compromised, it is important to take immediate action. Follow these steps:

• Change your password promptly. You can do this by clicking on the "I forgot my password" link and entering in your email address.
• Ensure that your new password is strong by using the strength indicator as a guide.
• If you have any additional concerns or questions, please contact us and we can provide further assistance and guidance.